Shipping Policy
Shipping Methods
Donald Haack Diamonds ships using UPS or FedEx. If you have a preference please specify at the time of purchase, otherwise we will default to a UPS shipping method. We ship Monday through Friday.
Shipping with insurance fees are calculated at time of purchase.
Order status and tracking information are available from the UPS and FedEx websites.
Please note: We only ship after your order has been completed and passed quality inspection. Loose diamonds are shipped once they are received and inspected. All other jewelry and engagement rings will be shipped in one to three business days, depending on the production schedule of that item. However, almost ALL priced items are in-stock, and ready to ship. While shipping delays are rare, Donald Haack Diamonds will notify you in a timely manner if for any reason there will be a delay in shipping your item to you.
For your protection, Donald Haack Diamonds always:
Insures all items for their full replacement value until the time of delivery with a signature.
Requires that all deliveries be made to a physical business or home address
Disallows delivery to P.O Box addresses
Requires an adult to sign for the package
Allows for an alternative shipping address (in certain circumstances).
At the time your order is placed, we will collect your billing and shipping information. For your own protection, we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable in certain circumstances. We can also arrange to have your package shipped to a local FedEx or UPS station for a signature and pick-up.
International Shipping
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Postal Service and can take up to three weeks to arrive.
Returns
If, for any reason, you are not completely satisfied with your online order, you may return it, in the same condition in which you received it, within the first 30 days of shipment for a full refund or exchange.
Items that have been worn, damaged, or otherwise altered any way, may not be eligible for a return, and will be considered on a case by case basis -See below for additional details.
To return an item, simply follow the return procedures listed below:
Contact our Customer Service department at 704-365-4400 or shipping@donaldhaack.com.
Advise the representative that you wish to return your order.
Within one to three business days of your phone call, we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
Your order should arrive in our office within two business days (excluding weekends and holidays).
All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.
Additional Terms & Conditions
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused.
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Donald Haack Diamonds will not be accepted.
Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.
Since we cannot resize eternity bands, they need to be completely re-crafted. So it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, contact us.
International returns are also subject to our return policy.
Special orders are not returnable. Merchandise that has been sized upon request cannot be returned.